• Omnichannel Strategy Alignment: Ensure that all technology, platforms, and integrations chosen for customer-facing channels are aligned with the company’s overall customer engagement and business strategies.​
• Platforms Evaluation and Selection: Work cross-functionally with IT, marketing, product, and customer experience teams to evaluate and select platforms and tools that will enhance the omnichannel customer experience and drive long-term business value.​
• Customer-Centric Approach: Prioritize customer needs and preferences when evaluating platforms and technologies, ensuring that the chosen solutions enable consistent, personalized, and seamless interactions across all channels.​
• Vendor Management: Research and evaluate potential vendors, ensuring that the technology stacks and integration solutions they offer are scalable, secure, and fit for purpose in delivering the required omnichannel capabilities.​
• Integration Design & Execution: Oversee the technical integration of platforms across multiple touchpoints (e.g., web, F2F, media, automation) ensuring smooth, interoperable channels that create a cohesive user experience.​
• Stakeholder Collaboration: Act as the liaison between the business, IT, and external partners, ensuring alignment on both strategic goals and technical implementation. Facilitate discussions to ensure that all parties understand the value of proposed solutions in relation to customer experience.​
• Continuous Improvement: Monitor the performance of integrated systems and platforms, identifying areas for optimization and recommending improvements to stay ahead of customer expectations and market trends.​
• Change Management & Training: Lead efforts to educate internal teams on new technologies and processes, ensuring effective adoption of new systems across the organization.​

• Experience:​
• 5+ years of experience in omnichannel integration, digital transformation, or related roles, with a strong background in customer experience and technology implementation.​
• Proven track record of successfully integrating multiple systems across different customer touchpoints.​
• Skills:​
• Strong understanding of customer engagement platforms, CRM systems, and omnichannel technologies.​
• Ability to evaluate and recommend technology solutions based on strategic business objectives and customer needs.​
• Solid project management skills with the ability to prioritize and manage multiple integrations simultaneously.​
• Strong communication and interpersonal skills with the ability to influence cross-functional teams and stakeholders.​
• Education: Bachelor’s degree in Information Technology, Business Administration, or related field. Master’s degree or certifications in digital transformation or customer experience a plus.​
• Technical Proficiency: Familiarity with API integration, data architecture, cloud platforms, and other integration tools commonly used in omnichannel ecosystems.

Location: This role is based in Barcelona, Spain. Novartis is unable to offer relocation support for this role: please only apply if one of these locations is accessible for you.

Benefits and Rewards:

Company Pension Plan, Life and Accidental Insurance, Meals Allowance or Canteen in the office, Flexible working hours. Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Novartis Life Handbook

Commitment to Diversity and Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.